Help centre

Alternaleaf patient guide

• About Alternaleaf

  • Is there a minimum age for a consult?
  • How can Alternaleaf help someone like me?
  • Can I access Alternaleaf from anywhere?
  • How can Alternaleaf help me?

• Membership scheme

  • Why did you launch the new membership scheme?
  • What appointments are included in the membership?
  • What happens if I miss a membership payment?
  • Can I switch to membership if I’m an existing patient?
  • How do I update my payment details?
  • How do I switch from PAYG to membership?

  See all 8 articles

• Cost of appointments

  • Does health insurance cover prescribed plant medicine?
  • Do I have to pay for my consult if I’m not eligible?
  • Can I get NHS funding for my treatment?
  • How much does a PAYG consult cost?

• About your appointments

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• What information do I need to provide so I can transfer?

  • When should I discharge from my current clinic?
  • Do I need to provide medical evidence again?

• How do I transfer from another clinic?

  • Can I stay with my existing clinic AND join Alternaleaf?
  • How do I transfer from another clinic?

• How do I know if I am eligilble?

  • Can I still access plant medicine if I’ve used it recreationally?
  • I’m worried I may be rejected

• Approval process (MDT)

  • What happens after my first consultant appointment?

• Shipping & Dispensing

  • How long will it take for my medication to arrive?
  • Can I track my order?
  • Do you ship UK-wide, including remote locations?

• Cannabis Oil

  • I have been prescribed oil, how do I take it?

• Vape cartridges

  • I have been prescribed a vape cartridge, how do I use it?

• Quality issue with my medication

  • I have received my medication and would like to raise a quality issue.

• How do I change my prescription?

  • I have just had my first appointment, how do I change my prescription?

• Cannabis flower

  • Which vaporiser is the best for me to purchase?
  • How do I use the cannabis flower I have been prescribed?

• How to order your repeat prescription?

  • How do I order my repeat prescription?
  • Ordering my repeat prescription

• Legal guidance

  • Am I allowed to use Medical Cannabis at work?
  • Is medical cannabis legal in the UK?
  • Can I drive while being treated with medical cannabis?
  • Why is medical cannabis prescribed 'off-licence'?

• Travel information

  • What do you need to travel with medication?
  • What do you do when travelling with your medication?
  • What documents will you need?

• Concerns about your data

  • How do you keep my information secure?
  • What happens if there is a data breach?

• Details of additional support

  • I feel my safety, wellbeing, or welfare may be at risk