Help centre

What documents will you need?

If you are planning to travel abroad and need to take your medication with you, it is essential to obtain a travel letter. This document confirms your prescription and is necessary for carrying medication across international borders. The good news is that this service is included in our standard fees, so you will not incur any extra charges for requesting a travel letter. To obtain one, simply contact our support team, who will be happy to assist you with your request. We advise that you make this request approximately two weeks before your departure date to ensure the letter corresponds with your current month's active prescription, thereby avoiding any potential complications during your travels.

Please be aware that certain countries might require you to provide additional forms or documentation beyond the travel letter. It is important to check the specific requirements of the destination country well in advance of your trip to ensure you have all necessary paperwork in order. This will help to prevent any delays or issues when you arrive at your destination.